Grand Oak Booth Is Here, First in Singapore!
terms & Conditions
1. Payment Terms
1.1 Deposit (Non-Refundable):
- A non-refundable deposit of 50% of the total package price is required upon confirmation of the booking. This deposit secures your event date and covers initial preparation costs.
1.2 Balance Payment:
- The remaining balance must be paid at least 3 working days before the event. If the booking is made within 7 days of the event date, full payment is required upfront to confirm the booking.
- For corporate clients, payments can be made on a 30-day net basis through tender boards or an agreed-upon payment method. Full payment is due within 30 calendar days of the event date. A late payment penalty of 1.5% per month will be charged on overdue amounts.
1.3 Payment Methods:
- Payment can be made via bank transfer, PayNow, or any other agreed-upon method. Official receipts will be provided upon request.
1.4 Late Payment:
- Failure to pay the remaining balance within the stated timeframe will result in cancellation of the booking with the forfeiture of the deposit.
2. Event Setup Requirements
2.1 Space Requirements:
- We require a minimum space of 3m x 3m to set up the photobooth. The space should be free of obstructions and easily accessible for setup and operation.
2.2 Props Table:
- A table for photobooth props is required, and should be placed within the designated space to ensure smooth operation. The table should be near the photobooth setup.
2.3 Electrical Access:
- A power outlet must be available near the setup location for our equipment. The outlet should provide a stable power supply sufficient for the photobooth to function properly.
- If the venue does not have accessible power or if the outlet is not within reach of the setup, please inform us at least 48 hours before the event.
3. Lift and Stair Access
- Clients must inform us at the time of booking about any lift or stair access restrictions at the event venue.
- If the venue has no lift or requires movement of equipment up stairs, an additional surcharge will apply for labor and logistics. This surcharge will be calculated based on the number of floors and difficulty of access.
4. Timely Notification of Venue Information
- It is the client’s responsibility to provide accurate and timely information regarding the event venue, including details about lift access, stairs, parking, and electrical outlets. Failure to provide this information upfront may result in delays or additional fees.
5. Event Day Logistics
- Any changes to the event schedule or venue logistics must be communicated at least 48 hours before the event. This includes changes in setup time, location, or any other circumstances that may impact our ability to deliver our services as planned.
6. Late Notification Fee
- If the client fails to notify us of venue restrictions (such as stairs, limited lift access, or electrical outlet location) within 48 hours of the event, we reserve the right to apply a late notification fee of $100 or more, depending on the complexity of the setup.
7. Contact Information
- A designated contact person from the client must be available on the event day for coordination purposes. The contact should be reachable via phone or email for any last-minute changes or issues that may arise.
8. Event Duration Confirmation
- Please confirm the exact event duration at least 5 days prior to the event to ensure proper scheduling. Any changes to the event timing or duration after this point may incur additional charges.
9. Cancellation Policy
- Client Cancellations:
- More than 30 days before the event: 50% refund of the deposit.
- 30 days or less before the event: No refund of the deposit.
- For a no-show or cancellation on the event day, the full payment will still be charged.
- Photobooth Company Cancellations:
- If we must cancel the booking due to unforeseen circumstances (e.g., equipment failure, emergencies), you will receive a full refund of any payments made, including the deposit.
10. Damage or Loss of Equipment
- The client is responsible for any damage or loss of the photobooth equipment during the event. If the equipment is damaged or lost due to the client's actions or negligence, the client will be charged for repairs or replacement of the damaged equipment.
11. Late Start or Delays
- If the event starts later than the scheduled time due to the client’s fault, the client will be charged for the additional time needed to accommodate the delay, calculated at the standard hourly rate.
12. Liability Disclaimer
- We are not liable for any injuries or accidents that may occur during the use of the photobooth or props at your event. The client is responsible for ensuring the safety of all participants.
13. Force Majeure
- Neither party will be held responsible for delays or failure to fulfill obligations under these terms in the event of circumstances beyond their control, including but not limited to natural disasters, strikes, or government restrictions.
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